Privacy Policy
Effective Date: September 4, 2025
About this policy
Aangan Elderly Home (“Aangan,” “we,” “our,” or “us”) is committed to safeguarding the privacy and confidentiality of personal information collected from residents, family members, donors, visitors, and other individuals who interact with our website and services. This Privacy Policy describes the types of information we collect, how we use it, the circumstances under which we share it, and the measures we take to protect it across our assisted living operations and online presence. Aangan Elderly Home is a not‑for‑profit initiative registered under Kiddies Foundation Regd. 2009 and operates at C‑200, Block C, Sector 105, Noida, Uttar Pradesh, 201304, under the leadership of Founder Dr. Manisha Singh.
Scope and applicability
This policy applies to personal information processed in connection with our residential and care services, website interactions, inquiries, admissions, therapy and wellness programs, and donations made through our website. It covers information provided offline at our facility and online via our web forms and donation checkout. Separate notices or consent forms may apply to specific programs or clinical activities where required by law.
Information we collect
We collect identification and contact details such as names, dates of birth, addresses, phone numbers, and email addresses when residents seek admission, family members coordinate care, donors contribute online, or visitors contact us. We maintain resident care information, including medical histories, current conditions, medication plans, dietary needs, therapy notes, and progress records, necessary to deliver assisted living, pharmacy support, and specialized dementia or Alzheimer’s care. We also process administrative and financial information, including billing details, payment confirmations, and records supporting accounting and compliance purposes. Through our website, we may collect technical data such as IP addresses, device and browser characteristics, and usage information via cookies or similar technologies to maintain security, improve functionality, and respond to inquiries.
How we use personal information
We use personal information to provide compassionate resident care, coordinate medical services and pharmacy support, manage therapy, yoga, and wellness programs, and plan home‑cooked meals aligned to dietary guidance. We process information to administer admissions, maintain safety protocols, communicate with authorized family members, issue invoices and receipts, and comply with applicable laws. For website visitors and donors, we use contact details to respond to inquiries, provide confirmations and receipts, and manage refunds, disputes, and service support. We also conduct quality improvement initiatives and internal reporting to sustain high standards of care and service delivery.
Donations via Razorpay
Our website enables supporters to make voluntary donations using Razorpay as a third‑party payment gateway. During a donation, we collect donor name, email address, phone number, donation amount, purpose or notes (if provided), and transaction metadata such as a payment ID or order ID so that we can issue acknowledgments, send receipts, address queries, and maintain statutory records. Card or bank credentials entered at checkout are processed directly by Razorpayover secure, industry‑standard channels; we do not receive or store full card numbers, CVV codes, net‑banking credentials, or UPI PINs on our servers. Razorpay may process additional data required for fraud prevention, risk scoring, compliance checks, chargeback handling, refunds, and audit obligations. We share with Razorpay only the minimum necessary information required to create and reconcile the payment, and we rely on Razorpay’s certified security controls for the secure handling of payment instruments. Donors may receive transactional communications (for example, confirmations and receipts), and, where permitted by law and preferences, occasional updates about our work; these preferences can be changed using the contact details in this policy.
Sharing and disclosure
We share personal information with care teams, clinicians, and trusted service providers strictly on a need‑to‑know basis to provide services and maintain operations. For resident care, we may coordinate with external medical partners as appropriate for consultations, referrals, and continuity of care. For donations, Razorpay receives the transaction details necessary to process contributions and perform fraud and compliance checks. We may disclose information to regulators, courts, or law enforcement when required by law, to protect the rights, safety, or vital interests of residents and staff, or to investigate and respond to security or compliance incidents. We do not sell or rent personal information for marketing purposes.
Data security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle. Measures include role‑based access, staff confidentiality obligations and training, secure record handling for clinical notes and paper files, encryption and access controls for electronic records, network and application security practices, and routine backups and recovery testing. While no method of transmission or storage is completely secure, we continuously improve our controls to reduce risks, monitor for suspicious activity, and respond to incidents in line with our internal procedures.
Data retention
We retain resident records, clinical notes, and related documentation as required by healthcare and record‑keeping laws and to support continuity of care and legitimate operational needs. We retain donation and financial records for the periods required by tax, accounting, and statutory regulations, including chargeback windows and audit obligations. Website analytics and technical logs are kept for security and performance purposes for durations that are aligned with those purposes, after which data is deleted or anonymized.
Your choices and rights
Individuals may request access to their information, ask for corrections to inaccurate or incomplete data, and express preferences regarding communications. Where consent is the basis for processing (for example, certain communications or photos for testimonials), consent may be withdrawn at any time without affecting prior lawful processing. For residents with diminished capacity, decisions about access, sharing, and consent may involve authorized family members or legal guardians and follow best‑interest assessments and applicable law. Requests will be verified and responded to in a reasonable time, subject to legal, clinical, or archival requirements.
Cookies and similar technologies
Our website may use cookies or similar technologies to maintain session integrity, remember preferences, enhance security, and analyze site performance. Browser settings can be adjusted to refuse or limit cookies; however, certain features may not function properly without them. Where required, consent banners or settings are provided to manage preferences.
International transfers
We primarily store and process information in India. If service providers or secure cloud infrastructure involve processing outside India, we implement appropriate safeguards designed to protect personal information in accordance with this policy and applicable law and ensure that transfers are limited to what is necessary for the relevant service.
Children’s information
Our services are directed to adult residents and their families. We do not knowingly collect personal information from children under the age of 18 without appropriate consent from a parent or legal guardian. If such information is discovered, we will take reasonable steps to delete it or obtain necessary authorization.
Updates to this policy
We may update this Privacy Policy to reflect changes in our services, legal requirements, or security and operational practices. Material changes will be communicated through notices on our website and, where appropriate, by direct communication to residents, donors, or authorized contacts. The “Effective Date” above indicates the latest revision.
Contact us
Questions, requests, or complaints regarding this Privacy Policy or our privacy practices can be addressed to the Aangan Elderly Home administration at C‑200, Block C, Sector 105, Noida, Uttar Pradesh, 201304. Our facility operates 24×7, and privacy‑related queries can be submitted in person during visiting hours or in writing to our administrative office. For time‑sensitive concerns related to data protection or payment transactions, please specify the relevant resident name or donation payment ID so that we can locate the record and respond promptly.
Bold keywords for scanning: Donations via Razorpay, security, and retention have been fully incorporated into this paragraph‑style policy.